We assembled a group of 100 or so field experts with over 20 years’ experience to share our expert knowledge with partners. We also operate an annual cost innovation program that helps diagnose and optimize processes to remove waste and improve business operations. For partners struggling with profits and quality control, experts conduct in-depth assessments of the situation and help partners make changes to improve their businesses. To do so, experts visit partner sites once or twice a week for a year to analyze the partner’s Cost of Poor Quality (COPQ) and recommend areas of improvement. As a result, our partners have seen cost reductions and improvements in overall business operations.

Samsung executives have also formed a management advisory group to offer partners consulting in nine areas: development, production, quality control, environmental safety, human resources, business management, sales and marketing, information protection and procurement.

Executives visit partner sites and offer a wide range of expertise based on years of field experience. This executive consulting service is particularly popular among partners. From 2018 through 2021, a total of 124 partners took advantage of the service.