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Welcome to
Samsung
Semiconductor
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Magician Software Tools & Software
Technical Resource FAQs

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Quality Support

  • Quality Management

    Our certified quality management system and execution
    excellence are what ensures quality outcomes

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  • Customer Service

    To deliver consistent customer satisfaction, we actively listen to the voices
    of our customers and provide various technical and quality support

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  • Regulatory Information

    In compliance with international standards

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  • Product Security Update

    Samsung semiconductor values product security. Check out the latest
    product security update at Samsung Semiconductor Global.

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Tools & Resources

  • OpenMPDK

    Be part of creating a new software ecosystem and fully utilize Samsung’s latest state-of-the-art memory and storage products now.

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  • Technical Resources

    Get Information of Tech Resources

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  • Fabrication Process

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  • Dictionary

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Consumer Storage Support

See below for more technical information, such as SSD product guides,
files for installation and product manuals so you can enjoy fast, optimal performance of your SSDs.

  • Discontinued
    Products

  • By Product Category

    Learn more Informations on discontinued products can be found here.

    Datacenter SSD

  • By Product

    If you want to find more discontinued products, check discontinued consumer storage products.

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Find help about consumer storage product at samsung.com support.

Samsung values your business and always attempts to provide you the very best quality of service.
Please contact the service center located in the region where you purchased Samsung SSD.

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It's software.

SSD Magician Software

FAQs

  • No, Samsung does not offer any type of SSD-installation service for customers.
    Please refer to the install guide in the user manual. If you have difficulty installing your SSD, you may seek assistance at a local PC store or independent service center.

  • Each package contains the same SSD but includes different accessories. Please refer to accessories list for each package design below.

    - Desktop : Installation Guide, Warranty Statement Summary, USB to SATA cable, SATA Data cable, Screw, Bracket, CD(Data Migration Software, Magician Software, Warranty statement, One-Stop Install Navigator)

    - Laptop : Installation Guide, Warranty Statement Summary, USB 3.0 to SATA to cable, Drive Spacer, CD(Data Migration Software, Magician Software, Warranty statement, One-Stop Install Navigator)

    - Basic : Installation Guide, Warranty Statement Summary, CD(Data Migration Software, Magician Software, Warranty statement, One-Stop Install Navigator)

  • Yes, Samsung SSDs are backward compatible with SATA 3Gb/s (SATA II). and SATA 1.5Gb/s (SATA I).
    However, we do not recommend the usage in the condition of SATA 3Gb/s (SATA II) or SATA 1.5Gb/s (SATA I).

    If you are seeking the maximum performance, you may want to consider upgrading the motherboard on your system.

  • All operating systems support Samsung SSDs, but not all operating systems are optimized to keep SSDs working at the peak performance.
    Older operating systems, such as Windows XP and Windows Vista, do not support certain SSD maintenance features like TRIM.
    Windows XP and Windows Vista users can use Samsung SSD Magician to manually schedule and run SSD maintenance.
    Samsung SSD Magician is not currently supported via Mac OS X or Linux.

  • - The best way to enable AHCI is to go to BIOS and enable AHCI mode, and then install the operating system. Boot the system, enter BIOS setup, and change SATA settings from IDE to AHCI.

    - Install the operating system.


    When Windows is installed without enabling the AHCI mode in BIOS setup, an error may occur during the booting. Change the settings as shown below, or reinstall Windows.


    - Go to Start>Run, and then enter "regedit" in the Run window and press Enter to launch the Registry Editor.

    - HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > services > msahci In this menu, you will see an item named Start. Double-click it to change it to "0"and then reboot.

    - Enter BIOS setup, and change SATA settings from IDE to AHCI.

    • ASUS Intel chipset : Main > Storage Configuration > Configure SATA as In this menu, select AHCI

    • ASUS AMD chipset : Main > Storage Configuration > SATA Mode Select In this menu, change to AHCI Mode

    • GIGABYTE Intel chipset : Integrated Peripherals > SATA RAID/AHCI Mode In this menu, select "AHCI"

    • GIGABYTE AMD chipset : Integrated Peripherals > OnChip SATA Type In this menu, select AHCI

    • MSI Intel chipset/ AMD chipset : Integrated Peripherals > On-Chip ATA Devices > In RAID Mode, select AHCI

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Samsung values your business and always attempts
to provide you the best quality of service.

Samsung values your business and always attempts to provide you the best quality of service.

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* If you need help about consumer storage product, please visit  samsung.com support. go-link-blue