The Samsung Portable SSD Software can only run on the following OS versions or newer:

- Windows OS: Windows 7 or higher
- Mac OS: Mac OS 10.10 or higher

For more information, please contact the nearest Service Center, which can be found in the user manual and on Samsung.com minisite at (http://www.semiconductor.samsung.com/consumer-storage/support/service-center ).

It is normal for an indicator to turn off when the host PC connected to enters the Power Saving Mode or is powered off. However, it may remain on depending on the USB charging settings of the BIOS in the PC.

Please refer to the indicator colors below:
- Connect power: LEDs all on
- Data Transfer: LEDs rotation
- Standby for security release (Fingerprint identification, Password): LEDs consecutive blinking
- Terminate connection: LEDs blinking once and lights off

Occasionally, if the power supply is removed while in use or the cable is unsafely unplugged, copying files to the T7 Touch may be restricted by the Windows OS when you reconnect it. This is a restriction imposed on the exFAT file system by the Windows OS and not an issue with the product itself.

Please follow the troubleshooting steps below before attempting to copy files:
- In the Windows File Explorer window, select and right-click the T7 Touch Drive, open the Properties dialog box, and click the Tools tab. Under Error-checking, click “Check Now”.

Such issue occurs when the Samsung Portable SSD Driver, instead of the SAT SMART Driver, is installed on the mac OS X. Installing the SAT SMART Driver, instead, should allow you to use your T7 Touch with such products. However, your use of the Password Protection feature of the SAMSUNG Portable SSD Software may be restricted.

This symptom may occur when you install the Samsung Portable SSD software on the newly released (September, 2017) macOS High Sierra (10.13).

This is due to the new Apple OS's policy that requires the user’s approval when the user installs a third-party software that is not directly distributed by Apple.

Please follow the troubleshooting guideline below:

[Symptom]
In macOS High Sierra(10.13) environment, the "System Extension Blocked" message appears when installing Samsung Portable SSD Software, and the "No Samsung Portable SSD is connected" message appears when executing Samsung Portable SSD Software.



[Troubleshooting]
Open "Security & Privacy" in the "System Preferences" menu and click the "Allow" button next to the message ”System software from developer "Samsung Electronics" was blocked from loading”.
You can use the Samsung Portable SSD after you re-connect the Samsung Portable SSD to your Mac system and execute the Samsung Portable SSD Software.



If the symptom persists even after you follow the troubleshooting guideline, please contact the authorized Samsung service center near your location.

No, you cannot. You can only use the product on systems with Thunderbolt 3 USB- C ports with the lightning bolt symbol.
USB-C ports that do not have the Thunderbolt 3 functionality will not work with the product.
Please check if your system supports Thunderbolt 3.

If you remove the device unsafely after a message is prompted that the data has been copied, the data may have failed to be copied due to the incomplete file system update. Please remove your device safely.

If you leave the Power Saving Mode while the X5 product is still connected, you may experience a blue screen or a kernel panic depending on PC systems. Please remove the X5 product before entering the Power Saving Mode.

X5 is only recognized on PCs that support Thunderbolt 3.

There are some decline in the writing performance in some Windows 10 OS versions due to the Write Cache Disable policy. Please enable the Write Cache option in order to improve the Write function.

For Windows 7 users who did not install certain security update patches,
​the Samsung Portable SSD Software may not operate properly due to digital signature errors.
​If you have any problems after installing the newest version of the Samsung Portable SSD Software , please apply proper security update patch through accessing the below link.
​(Microsoft Security Advisory 303329, https://docs.microsoft.com/en-us/security-updates/securityadvisories/2015/3033929)

This is due to a policy requiring user approval when installing third-party software that is not directly distributed by Apple on the newly released MacPCs (Apple M1 chip + macOS Big Sur).
​
To solve the problem, follow the steps below:
​
1. On your system, navigate to Utilities > Startup Security Utility > “Security Policy” > “Reduced Security” > Check the box next to "Allow user management of kernel extensions from identified developers"
2. Once you have changed your settings, reboot your computer.
3. Go to https://www.samsung.com/semiconductor/minisite/ssd/download/tools/. Download and install the updated version of the Portable SSD software, “Portable SSD Software 1.0 for Mac (The macOS Big Sur user's only).

In order to use the Samsung Portable SSD Software, permission to access the USB device is required. This message appears when the access permission is removed from the mobile device. When you launch the mobile Samsung Portable SSD app, you can use the T7 Touch normally again.

Since the Mobile File Manager‘s first priority is to operate the T7 Touch, your mobile device may stop playing audio files when the priority changes. Therefore, finish operating the T7 Touch first and then play audio files.

Please do not remove the OTG cable immediately after copying files. It is recommended that you use the Unmount USB storage option to remove and reconnect the OTG cable safely.

Note that compatibility is not guaranteed when you use an OTG adapter.

It is the policy of the Samsung Portable SSD app that it should support only one T7 Touch.

The T7 Touch may not be compatible with certain security programs installed on mobile devices. Samsung does not guarantee compatibility with such security programs. If the OS of your mobile device stops working, restart the mobile device or contact the device‘s manufacturer. (If you use KNOX as your security platform, please update it to the latest version.)

The Samsung Portable SSD app will operate correctly on Android 5.1 (Lollipop) or later. Although it is supported on Android 5.1 or older versions, correct operation cannot be guaranteed. Therefore, it is recommended that you use Android 5.1 or later.

The T7 Touch was developed for use with Windows OS and mac OS PCs and mobile devices. When connected to devices other than those, the T7 Touch may not be recognized or use of its features may be restricted depending on their level of support. Moreover, if you have enabled the Password Protection feature of the T7 Touch, you cannot enter your password from non-PC or non-mobile devices and thus will be unable to access data stored on the T7 Touch. Please disable the Password Protection feature before using the T7 Touch with such devices.

For example, although a majority of the latest TVs allow users to access photo, music, and video files stored on external storage devices via the USB port, some TVs still do not support this feature.
When connecting the T7 Touch to a TV, please check the following:
① Connect the T7 Touch to the TV‘s USB port and open the TV‘s menu to check whether it recognizes the T7 Touch.
→ If it fails to recognize the T7 Touch, please refer to the TV‘s user manual or contact its manufacturer to check whether USB devices are supported.

② If it recognizes the T7 Touch, check whether you can open video, music, and photo files stored on the T7 Touch via the TV.
→ If you cannot open files, check which file systems the TV supports for external storage devices. Note that the T7 Touch is formatted with the exFAT file system before shipment. If your TV supports a different file system, format your T7 Touch accordingly.

※ Formatting the T7 Touch will delete all data stored on it. Please back up your data beforehand.
→ If it meets the file system requirement, but you still cannot open video, music, or photo files, check which file extensions are supported by the TV. Some files cannot be opened if their file extensions are not supported by the TV.

For more information about other devices, please refer to the user manuals of the relevant devices or contact their manufacturers.

It is recommended that you use the T7 Touch with PCs running Windows 7 or later, mac OS X 10.10 or later, or mobile devices running the Android OS 5.1 or later. You may be able to use the T7 Touch with an OS and device not specified above if you disable the Password Protection feature. However, your use of the T7 Touch may be restricted depending on how well the OS or device is supported.

Yes, you can. However, if you wish to use it on a device that does not support the Samsung Portable SSD Software 1.0, then you need to disable the Password Protection feature.

No, the Password Protection feature cannot be disabled.
If you lose your password, you cannot disable the Password Protection feature or access updates.

If you lose your password, you need to perform a factory reset at a Service Center in order to use the T7 Touch. Since restoring the T7 Touch to its factory settings will clear all data stored on it, it is recommended that you back up any important data you do not wish to lose in advance. Please note that Samsung Electronics does not guarantee any data stored on your T7 Touch under any circumstances.

For more information, please find Service Centers specified in the User Manual or on the Samsung.com minisite (https://www.semiconductor.samsung.com/consumer-storage/support/service-center ) and make an inquiry.

You can change your password on the Settings screen of the Samsung Portable SSD software as follows:

Click the Set button on the Main screen, move to the Settings screen, click the CHANGE button, enter a new password, and save it.

When setting a password, you may include spaces in your password on a device running the Mac OS, but will not be able to save it; on devices running the Windows OS, you cannot include spaces in your password. You can set a password on PCs running the Windows OS or Mac OS.

You can enable the Password Protection feature on the Settings screen of the Samsung Portable SSD software as follows:

Click the “Set” button on the Main screen and switch the “Lock” button from OFF to ON, enter a password, and save it.

For more information, please refer to the User Manual for the product.

You can disable the Password Protection feature on the Settings screen of the Samsung Portable SSD software as follows:

Click the “Set” button on the Main screen, switch the “Lock” button from ON to OFF, enter a password, and save it.

For more information, please refer to the User Manual for the product.

If the password input screen does not appear automatically, select the “T7 Touch_SETUP” drive recognized on your PC, then open the SamsungPortableSSD_Setup_Win_1.0.exe for Windows OS or SamsungPortableSSD_Setup_Mac_1.0.pkg for mac OS file to display the password input screen.

You can only update the firmware and software on T7 Touch from a PC. If you see a number on the “UPDATE” button in the bottom left side of the main screen of the Samsung Portable SSD Software, click the “UPDATE” button, and move to the “UPDATE” screen. Click the Refresh button on the “UPDATE” screen and update the items that are marked Update Available. If you do not wish to check automatic updates, switch the button located next to the “Check for updates automatically” dialog from ON to OFF, and disable the Automatic Update feature. However, it is recommended that you use the Automatic Update feature.

Yes, it can be uninstalled as follows:

On a Windows PC, open the PSSD_Cleanup.bat file from the directory where the software is installed (e.g., OS Installation Drive\ProgramData\Samsung Apps\Portable SSD) and proceed with uninstallation, or go to Control Panel → Programs and Features → Samsung Portable SSD Software to uninstall.

On a Mac PC, remove the Portable SSD from the Thunderbolt port and use the CleanupAll.scpt from the directory where the software is installed (e.g., Home/Library/Application Support/PortableSSD) with osascript to uninstall it (osascript CleanupAll.scpt).

For more information, please refer to the User Manual.

The PSSD Host software does not allow the € symbol or spaces in passwords. Characters that are allowed for a password are as follows: abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ`1234567890-=~!@#$%^&*()_+[];',./{}:<>?|\

No. The T7 Touch does not provide a data backup solution.

No. The T7 Touch uses different software.
. T3, T5, X5: Samsung Portable software
. T7 Touch: Samsung Portable software 1.0

If you do not enable the T7 Touch's Password Protection feature, you can use it just like other external storage drives.
If you register your fingerprint, you can unlock the T7 Touch with a touch.

No. It is highly recommended that you enable Security mode, but it is optional.

The software that comes with the PSSD T7 Touch only supports the T7 Touch product.

Please retry updating Portable SSD Software version 1.6.7 (latest). The latest version of the Samsung Portable SSD Software can be found at http://www.samsung.com/semiconductor/minisite/ssd/download/tools/

You can register up to 4 fingerprints.

Please contact your local service center for assistance.

Please clean the fingerprint sensor, then try again.

Please perform a clean uninstall, then try again.

To learn how to use your fingerprint to sign in, please refer to the product's user manual.

When you register a fingerprint, make sure that you slightly roll your fingertip over the fingerprint sensor so that it can register your fingerprint from all angles. For fingerprint recognition, make sure that your finger covers the fingerprint sensor completely. To learn more, please contact your local service center.

It uses a capacitive fingerprint sensor.

Please contact your local service center for assistance.

If you have been using Security mode including fingerprint recognition, then the registered fingerprints will also be deleted once you disable Security mode.

You must enter your password to register or delete a fingerprint. If you have forgotten your password and need to reset it, then you need to visit your local service center and have the PSSD product factory-reset.

The length of fingerprint names may differ from each other, depending on the language, emoji, or emoticon used.

Please check the LED to make sure that it was successfully unlocked with your fingerprint. To learn more about how the LED informs you about this, please refer to the user manual. If you did unlock it successfully but still cannot find your files, then check whether the device supports the exFAT file system.
* The User area on the PSSD uses the exFAT file system by default.

You must enter your password to unlock it or register or delete a fingerprint.