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Samsung’s Quality Policy
statement

“We deliver, on the basis of an efficient quality system,

the best products and services which
conform to our customer
requirements and expectations.”

1. Samsung Foundry’s

Quality
Management System (QMS)

Samsung Foundry has the world's best QMS based on IATF16949, and it is constantly evolving to meet
different applications and exceed the requirements of our customers as well as international standards.

2. Samsung Foundry Certification

Samsung Foundry was certified to international quality standards through IATF16949.

Certification history

3. Supplier Management

Samsung Foundry’s commitment to quality assurance will be resulted in world-class competitiveness.

All employees take pride and responsibility in improving product quality,
implementing best practices across factories.

Supplier Selection &

Annual Evaluation

Samsung Foundry ensures materials with stable quality and supply capability through a supplier certification procedure. The procedure is designed to validate product conformity, supply risk assessment, and production capability through supplier self-checklist and manufacturing site audit.

4. Manufacturing Management

Process control

    • Statistical Process Control (SPC) :

      The SPC system allows detection of abnormal variation in the process to predict potential concerns and take corrective actions before quality failure. Samsung Foundry has a highly advanced SPC program well suited for semiconductor manufacturing technologies.

    • Nonconforming Product Control :

      Samsung Foundry identifies and controls nonconforming products, which do not conform to the specification and criteria. All nonconforming products are identified and segregated from normal products. The Abnormal Lots Processing System (ALPS) is used to manage the nonconforming products.

    • FMEA (Failure Mode and Effects Analysis):

      The Failure Mode and Effect Analysis (FMEA) is a methodology for identifying potential sources of failure, determining their risks, and defining preventive actions in the product design and the manufacturing process. Based on FMEA, manufacturing processes and control factors are divided into small units, and all possible failure modes are clearly defined and listed by each item. The effect on the product performance and the root cause of each failure are also identified. Then, corrective and preventive actions are implemented.

    • Control of monitoring/measurement equipment :

      Samsung Foundry continuously endeavors to guarantee reliable monitoring and measurement results by minimizing variation caused by measurement equipment. Measurement System Analysis (MSA) is performed to quantify the uncertainty of the measurement system (component elements including the measurement environment and sample as well as mechanical devices) by statistically analyzing measuring methods and people. The stability and integrity of measurements of process parameters in terms of product characteristics from both the short and long-term perspectives.

Process Change Management

There are many changes in products and the production processes for a variety of reasons including enhancing performance of products, adding manufacturing capacity, and changing suppliers. Even though, changes in product and process are inevitable and necessary for improvements, without proper evaluation and verification, it may lead to unexpected deficiencies. The Process Change Control Board (PCCB) is a tool for controlling process changes in Samsung factories including materials and facilities. The PCCB requires clear implementation and verification plans to prevent the risk and verify the benefits following the changes. PCCB’s objectives are to: a) ensure effective management of process changes, b) lead process improvement and product enhancements, and c) maximize the accumulated technologies.

5. Customer Support

Samsung Foundry has a comprehensive set of customer quality support system that encompasses
technical support, quality issue resolution (Claim Management), returns managements
(RMA, Return Material Authorization) and quality cooperation(VOC management).

Procedure of Claim and RMA

The responsibilities of customer quality support system:
  • Understanding customers' requirements on the quality and reliability of products
  • Providing customer assistance by resolving customer quality issues
  • Performing the periodic internal quality diagnosis to satisfy customer's quality needs
  • Measuring and improving customer satisfaction

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