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Samsung’s Quality Policy

“We provide an efficient quality
system and deliver the best products

services to meet customers’
requirements and expectations.”

1. Samsung Foundry’s

Management System (QMS)

Samsung Foundry has the world’s best QMS based on IATF16949, which is constantly evolving to support
different applications as well as exceeding the requirements of our customers and international standards.

2. Samsung Foundry Certification

Samsung Foundry follows international quality standard through IATF16949 to establish its Quality Management System.

Certification History

3. Supplier Management

Samsung Foundry selects and develops reliable suppliers to be successful in satisfying business
expectations. Each supplier's performance is assessed periodically in terms of technology, quality,
delivery, cost, and their improvement activities are driven systematically.

Supplier Selection &

Annual Evaluation

Samsung Foundry ensures materials with stable quality and supply capability through a supplier certification procedure. The procedure is designed to validate product conformity, supply risk assessment, and production capability through supplier self-checklist and manufacturing site audit.

4. Manufacturing Quality

Process Control

    • Statistical Process Control (SPC) :

      The SPC system allows detection of abnormal variation in the process to take corrective actions before quality failure. Samsung Foundry has a highly advanced SPC program well suited for semiconductor manufacturing technologies.

    • Nonconforming Product Control :

      Samsung Foundry identifies and controls nonconforming products, which do not conform to the specifications and criteria. All nonconforming products are identified and segregated from normal products. The Abnormal Lots Processing System (ALPS) is used to manage nonconforming products.

    • FMEA (Failure Mode and Effects Analysis) :

      The Failure Mode and Effects Analysis (FMEA) is a methodology for identifying potential sources of failure, determining their risks, and defining preventive actions in the product design and the manufacturing process. Based on FMEA, manufacturing processes and control factors are divided into small units, and all possible failure modes are clearly defined and listed by each item. The effect on the product performance and the root cause of each failure are also identified. Then, corrective and preventive actions are implemented.

    • Control of Monitoring/Measurement Equipment :

      Samsung Foundry continuously improves to guarantee reliable monitoring and measurement results by minimizing variation caused by measurement equipment. Measurement System Analysis (MSA) is performed to quantify the uncertainty of the measurement system (including component elements, and the measurement of the environment, samples, and mechanical devices) by statistically analyzing and measuring the methods and samples. The stability and integrity of measurements of the process parameters are ensured in terms of product characteristics from both the short- and long-term perspectives.

Process Change Management

The Process Change Control Board (PCCB) is a tool for managing process changes in Samsung factories, including materials and facilities. The PCCB requires clear implementation and verification plans to mitigate risk and verify the benefits following the changes. PCCB’s objectives are to: a) ensure effective management of process changes, b) lead process improvements and product enhancements,
and c) maximize the accumulated enhancements.

5. Customer Support

Samsung Foundry has a comprehensive set of customer quality support systems that encompasses technical support, quality issue resolution (Claim Management), return management (RMA, Return Material Authorization), and quality cooperation (VOC management).

Procedure of Claim and RMA

The responsibilities of the customer quality support system are:
  • Understanding customers’ requirements on the quality and reliability of products
  • Customer and end-customer audit support
  • Providing customer assistance by resolving customer quality issues
  • Performing periodic internal quality diagnosis to satisfy customer’s quality needs
  • Measuring and improving customer satisfaction